CareFirst CHPMD Members: Keep your info current. Keep yourself insured. Medicaid renewals won’t be automatic this year. Check in to make sure your contact information is up to date to receive important notices on any changes to your health insurance. To update your address, phone number or email, log in to your MHC online account. If you need assistance, call MHC at 1-855-642-8572.

CareFirst CHPMD Providers: Encourage your patients to update their information. Find out how you can help your patients renew their coverage here.

CareFirst CHPMD Members whose medical care has been impacted by the recent collapse of the Francis Scott Key Bridge: please call Member Services at 800-730-8530 or our 24-Hour Nurse Advice Line: 800-231-0211.

Change Healthcare Notice

Appointment Scheduling Requirements

Type of Appointment	Standard Access Requirement
Initial Appointment	Within 90 Days
New enrollee (high risk)	Within 15 Days of receipt of HRA (Health Risk Assessment)
Family Planning Services and Initial assessments of pregnant and post-partum women	Within 10 Days
Well Child	Within 30 Days
Initial Newborn Visit	Within 3-5 Days of Discharge
Routine/Symptomatic	Within 7 Days
Preventive Care	Within 30 Days
Dental, Optometry, Lab and X-ray appointments	Within 30 Days
Dental, Optometry, Lab and X-ray appointments (Urgent)	Within 48 Hours
Urgent Visit	Within Same Day
Emergency	Immediately