CareFirst CHPMD Members: Keep your info current. Keep yourself insured. Medicaid renewals won’t be automatic this year. Check in to make sure your contact information is up to date to receive important notices on any changes to your health insurance. To update your address, phone number or email, log in to your MHC online account.  If you need assistance, call MHC at 1-855-642-8572.

CareFirst CHPMD Providers: Encourage your patients to update their information. Find out how you can help your patients renew their coverage here.

Change Healthcare Notice

Utilization Management (UM)

Things to know:

  • Utilization Management (UM) staff are available by telephone, from 8 am to 5:30 pm EST, Monday through Friday (except company holidays), to render UM decisions.
  • Obtaining prior authorization is the responsibility of the PCP or treating provider. Members who need prior authorization should work with their provider to submit the required clinical data.
  • If you would like to contact the UM Department, please call 1-800-730-8530 or 1-410-779-9369. If the local telephone number is called the UM Department may accept collect calls. Or you can email us at CHPMDHealthServices@carefirst.com.
  • CareFirst Community Health Plan Maryland (CareFirst CHPMD) staff always identify themselves by name, title and name of organization when initiating of returning calls regarding UM issues.
  • Language assistance is available for members to discuss UM issues. CareFirst CHPMD also offers TDD/TTY services for members who are hard of hearing, deaf, and/or speech disabled.