CareFirst CHPMD Members: Keep your info current. Keep yourself insured. Medicaid renewals won’t be automatic this year. Check in to make sure your contact information is up to date to receive important notices on any changes to your health insurance. To update your address, phone number or email, log in to your MHC online account. If you need assistance, call MHC at 1-855-642-8572.

CareFirst CHPMD Providers: Encourage your patients to update their information. Find out how you can help your patients renew their coverage here.

CareFirst CHPMD Members whose medical care has been impacted by the recent collapse of the Francis Scott Key Bridge: please call Member Services at 800-730-8530 or our 24-Hour Nurse Advice Line: 800-231-0211.

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Fill out this form to contact Member Services.

Fill out this form if you are a Provider and would like to contact Provider Services.

Member Services Department
1-410-779-9369 or 1-800-730-8530; TTY 711
Monday – Friday | 8:00 AM – 5:00 PM
CHPMDMembers@CareFirst.com

After hours, listen to our voicemail for information on how to access Urgent or Emergency Care for members.

You will also hear information on how to access our 24/7 Nurse Advice Line, Pharmacy Benefits, Vision Care, Dental Care, Behavioral Health Care, Substance Abuse and ask questions about a Prior Authorization or Utilization Management matters.

Feel free to leave a secured voicemail or email us at CHPMDMembers@CareFirst.com.
Voicemail messages and emails are returned the next business day.

Provider Services Department
1-410-779-9359 or 1-800-730-8543
Monday – Friday | 8:00 AM – 5:00 PM
ProviderMD@CareFirst.com